We can support you through the loan application process. Please use our chat, send us an email or telephone to let us know if you do not understand anything in the application. Our helpful customer support team will guide you through the application process.
Our office hours are Monday to Friday from 9am to 4pm.
💬 Chat with us directly on our website.
📩 Email us at [email protected] and we will respond quickly to your message.
☎️ Our phone number is 020 3695 7544 if you prefer to talk. Our telephone lines are open 12 to 4pm Monday to Friday, or you can leave a message and a customer support agent will return your call as soon as possible.
Remember: the application is online, not by phone, and you are responsible for the information you provide. Please read the terms carefully and make sure to sign the agreements before submitting.
If you are struggling with your browser or device, you may find the websites of these organisations helpful:
Ability Net – Simple ‘how to’ guides to make your device easier to use
Web Accessibility Initiative – Home | Web Accessibility Initiative (WAI) | W3C