If you are not satisfied with our handling of your complaint you can ask us to review the complaint again or you can contact the Financial Ombudsman Service to review your complaint.
You should contact the Financial Ombudsman Service within 6 months of receiving our final response letter or Summary Resolution Communication.
You may write to the Financial Ombudsman Service at the following address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR, or refer to their website at http://www.financial-ombudsman.org.uk.
Even if you have asked for your complaint to be reviewed you can still contact the Financial Ombudsman Service.
Please see our Complaints Policy for more details.