We understand that unexpected or difficult life events—such as illness, bereavement, or losing your job—can be incredibly distressing. During such times, you may feel concerned about your ability to repay your Creditstar loan.
Our dedicated customer support team is here to help. We’ll take the time to listen to your circumstances and offer support tailored to your needs.
If you don’t feel comfortable speaking over the phone at first, feel free to reach out to us by email to [email protected].
There are also many organisations that offer free, confidential help and guidance for a wide range of life situations:
General Support
- Age UK – Supporting older people – (https://www.ageuk.org.uk/)
- British Deaf Association – Advocacy for the deaf community – (https://bda.org.uk/)
- Royal National Institute of Blind People (RNIB) – (https://www.rnib.org.uk/)
- Parkinson’s UK – Information and support for those affected by Parkinson’s – www.parkinsons.org.uk
- Macmillan Cancer Support – Cancer care and support – www.macmillan.org.uk
- Marie Curie – End-of-life care and bereavement support – www.mariecurie.org.uk
Mental Health and Dementia
- Alzheimer’s Society – Dementia support and resources – (https://www.alzheimers.org.uk/)
- Dementia UK – Specialist dementia support – (https://www.dementiauk.org/)
- MIND (England & Wales) – Mental health advice and support – (https://www.mind.org.uk/)
- SAMH (Scotland) – Mental health support across Scotland – (https://www.samh.org.uk/)
Gambling Support
- GamCare – Help for those affected by problem gambling – (https://www.gamcare.org.uk/)
Help with Life Events
- Citizens Advice Bureau – Support for a wide range of life challenges, including bereavement – (https://www.citizensadvice.org.uk/)
- National Bereavement Service – Guidance and support following a loss – (https://thenbs.org/emotional-support/the-experience-of-grief)
- Carers UK – Advice and support for unpaid carers – (https://www.carersuk.org/help-and-advice)
👍You don’t have to do this alone. Reach out to the right support and take that next step toward financial control.
FAQ: Who can provide independent help with my finances?